Knowledge base

General Information (2)

Answers to frequently asked questions about support, licensing, solutions and services

FAQ (34)

• How to use the RUX Help Center and log requests
• How to sign in to CustomerSource
• RUX Software Add-on Trial Information

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Apps Licensing (4)

• How to manage App licensing
• How to purchase a subscription for a RUX App
• RUX Licensing Support Contacts

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RUX Rentals (5)

RUX Rental Management solution for Dynamics 365 Financials, Business Edition

Getting Started (2)

• Getting Started with RUX Rentals 365
• Licensing requirements for RUX Rentals Portal Power App

What's New or Changed (14)

• What’s new or changed in RUX Rentals - Release Notes
• What’s new or changed in version NA15.1.0.546 and Global 15.1.0.130
• What’s new or changed in versions NA15.1.0.543 and Global 15.1.0.128

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Support and Help (7)

• Support Contact Information
• RUX Rentals Online Documentation
• Internal Error Returned by Dynamics Web Services ODATA and Edit In Excel

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How To (3)

• How to Manage RUX Rentals License Key
• Using Configuration Packages for Terms, Prices & Attributes
• RUX Rentals PowerBI Dashboard

End User License Agreement (2)

• RUX Rentals 365 EULA
• How to find a License agreement for Jet and Business Central

RUX Service (5)

RUX Service Product Support

Getting Started (2)

• Overview of RUX Service
• Jet budget upgrade/install

What's New or Changed (5)

• What’s new or changed in RUX Service - Release Notes
• What’s new or changed in version 15.1
• What’s new or changed in version 15.0

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Support and Help (4)

• Support Contact Information
• Online Documentation
• Change to RUX Service App Permissions

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How To (1)

• How to set up Topaz signature pads for signature capture

End User License Agreement (1)

• RUX Service 365 EULA

RUX Rentals & Service Connector (3)

Connector App for use with Rentals and Service apps

Support and Help (2)

• Support Contact Information
• Online Documentation

End User License Agreement (1)

• ODT RM 365 and SM 365 Connector App EULA

What's New or Changed (1)

• What’s new or changed in ODT Rentals & Service Connector - Version 8.0

RUX EFT (Electronic Funds Transfers) (2)

Process EFT vendor payments from Business Central

Support and Help (4)

• Support Contact Information
• Online Documentation
• ODT EFT Release Notes

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End User License Agreement (1)

• ODTEFT EULA

RUX Intercompany (IC) (4)

Process intercompany transactions with enhanced functionality in Business Central

Support and Help (3)

• Support Contact Information
• ODT InterCompany Online Documentation
• ODTIC Release Notes

Walkthroughs and Demos (2)

• Walkthrough: How to process a purchase invoice for intercompany expense.
• Open Door Inter Company ODTIC Addon Demonstration

Documentation (3)

• ODTIC3.00 Documentation
• ODTIC 4.0 Documentation
• ODTIC 5.0 Documentation

End User Licensing Agreement (1)

• ODTIC EULA

RUX Advanced Payables (AC) (4)

RUX Advanced Check/Payables app

Support and Help (2)

• Support Contact Information
• Online Documentation

Tips and Tricks (4)

• How to print Separate Remittance details if there is an error when printing the next batch
• How do we change the Auto Sign Limit amount ceiling?
• How to change the desired ODTAP Check/Cheque Report Layout

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Documentation (1)

• ODTAC1.08 Documentation

End User License Agreement (1)

• ODTAP (Advanced Cheque) EULA

RUX Field Ticket (2)

ODT Field Ticket app

Support and Help (2)

• Support Contact Information
• Online Documentation

End User License Agreement (1)

• ODT Field Ticket 365 EULA

RUX Fund Accounting (2)

RUX Fund Accounting

Support and Help (2)

• Support Contact Information
• Online Documentation

End User License Agreement (1)

• EULA

i2x Integration (3)

i2x Integration for Microsoft Dynamics 365 Business Central

Support and Help (2)

• Support Contact Information
• Online Documentation

Getting Started (1)

• Initial Steps to Configure Web Services and API Setup

End User License Agreement (1)

• i2x Integration EULA

Power BI (2)

Power BI KBA

Support and Help (3)

• Use DirectQuery in Power BI Desktop
• Connect to an Oracle database
• Connection methods supported for Oracle and Teradata Databases

Getting Started (4)

• What is Power BI?
• Learn Power BI
• Basic Overview of Power BI Concepts

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Jet Reports (3)

Jet Reports - Product and Support Information

Getting Started (10)

• Installation Guide - Jet Reports
• How To Activate Your Jet License
• Enabling The Jet Reports Excel Add In

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Tips and Tricks (12)

• Find and Replace
• Managing Excel Named Ranges
• Excel - Using Pictographs

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Support (7)

• Troubleshooting Jet Reports Web Portal Report Errors
• Reports not working after upgrade to later version of Jet Reports
• Jet Reports Current and Historical Product Downloads

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