Here’s an overview of what’s new or changed in the latest version of RUX Service, including solution revisions. 

If you self-manage updates, you should run the app update from your Business Central Admin Center. If you’re on the Update Protection Plan, this update will be applied for you. 

If you need assistance with updates or solution use, contact our helpdesk at support@ruxsoftware.com. 

Our eagle-eyed reviewers missed a typo or there's a revision to make to our documentation? Send us a note at hi@ruxsoftware.com. 

Solution revisions

Solution revisions included in this release are: 

• Service Unit telematics now updates correctly when linked to a Fixed Asset.
• The Service Online Help action on the role center links to the RUX Software site instead of the old ODT help site.
• Scheduled tasks now remain visible in the VRS task list when scheduled dates extend past the Service Date.
• Assigning a ticket task through Visual Resource Scheduler or Visual Diary now creates a single calendar event and prevents duplicate task assignment confirmations. 
• The Ticket No. lookup filter in Visual Resource Scheduler (regular and diary views) correctly limits results to service tickets and excludes Field Service Projects.  
• Service Ticket labels display correctly in Visual Resource Scheduler and VRS Diary views, remaining readable when filters are applied.