Here’s an overview of what’s new or changed in the latest version of RUX Service, including solution revisions. 

If you self-manage updates, you should run the app update from your Business Central Admin Center. If you’re on the Update Protection Plan, this update will be applied for you. 

If you need assistance with updates or solution use, contact our helpdesk at support@ruxsoftware.com. 

Our eagle-eyed reviewers missed a typo or there's a revision to make to our documentation? Send us a note at hi@ruxsoftware.com. 

New features & enhancements

New features and enhancements included in this release are: 

• Added an Allow Technician option to Service Status that specifies if a technician is allowed to select that status on service tickets
• Added an option to change the Work Type Code when a resource exceeds the capacity specified in the standard BC Resource Capacity fields
• Added support for standard BC Incoming Documents functionality
• Added a Project Manager field to Service Ticket header
• Added the ability to configure the colors displayed in the Visual Resource Scheduler
• Added the ability to update a resources calendar when they are assigned tasks in the Visual Resource Scheduler
• Added support for Image Analysis. When an image is uploaded to a Service Unit, categories and attributes will be automatically suggested based on that image.
• Added an option to toggle if status is required on Field Tickets
• Added an option to specify Attributes that will be displayed on the Service Unit List, and added a view to the Service Unit that will only display Service Unit No. and the specified attributes
• Added an option select which number series is used when a Service Unit is created by purchasing a fixed asset or item.

Solution revisions

Solution revisions included in this release are: 

• Service Tickets with a line type of posting can now be deleted without an error
• Items that have the parentheses character in there name can now be renamed without an error
• When deleting a resource that has tasks scheduled in the Visual Resource Scheduler, a message will now appear informing the user that tasks still exist. When the resource is deleted the scheduler can be opened without errors.
• When creating a manual Service Ticket from the Technician Role Center Service Ticket No. will now be used instead of Job No.
• When creating a Service Unit the Service Unit No. will now be used instead of the Automatic Service Unit No.
• When creating a Service Ticket, Service Ticket Type can now be selected from the dropdown
• When a Service Ticket is marked as complete, WIP will now update correctly
• When selecting a customer on a Field Ticket the correct description is now shown