Here’s an overview of what’s new or changed in the latest version of RUX Service, including solution revisions. 

If you self-manage updates, you should run the app update from your Business Central Admin Center. If you’re on the Update Protection Plan, this update will be applied for you. 

If you need assistance with updates or solution use, contact our helpdesk at support@ruxsoftware.com. 

Our eagle-eyed reviewers missed a typo or there's a revision to make to our documentation? Send us a note at hi@ruxsoftware.com. 

New features & enhancements

New features and enhancements included in this release are: 

• Added the ability to generate Service, Planned Maintenance, and Field tickets using a Copilot diagnostic. An error code or a description of the issue can be provided and Copilot will automatically suggest Ticket Lines and diagnostic information that can be added to a new ticket.
• Extended the Service Ticket Exists field to also display on Sales Credit Memos and Posted Sales Credit Memos

Solution revisions

Solution revisions included in this release are: 

• Clicking on the Service Ticket Exists field on a posted Planned Maintenance Ticket or Field Service Project will now open the correct document.
• In the Report Selection - Service page, Custom Report fields are no longer shown by default and should not be used, and Email Body Layout should be used when Use For Email Body is selected.
• When upgrading to a new version the Allow Technician field on existing Service Statues will default to True.