Applies to: Customers with a RUX implementation / deployment package
Overview
To deploy your RUX Software solution, RUX needs access to your Dynamics 365 Business Central environment. We request this through a Granular Delegated Admin Privileges (GDAP) relationship — a standard, scoped Microsoft access model.
Who accepts it: A Global Administrator in your Microsoft 365 tenant.
How to accept
- RUX sends you a unique GDAP invitation link, generated specifically for your organization. The link is time-limited, so please use it within 90 days of receiving it.
- Have your Global Administrator open the link and sign in.
- Review the requested roles, then accept the relationship.
What happens next
Once access is confirmed, we'll assign a consultant to work on the deployment with you — starting with environment confirmation, installation, and license keys.
Tip: If you're not sure who your Global Administrator is, your internal IT team or Microsoft partner can identify them.
Prevent geo-restrictions from blocking RUX access
Your organization's Microsoft Entra Conditional Access policies may restrict sign-ins based on country, region, or network location. These policies can prevent RUX team members from accessing your Business Central environment even after the GDAP relationship has been accepted.
Important: Before RUX begins work, ask your IT team to review all applicable Microsoft Entra Conditional Access policies and exclude Service provider users from any geo-restriction policies that would otherwise block RUX access.
To review a Conditional Access policy:
- Sign in to the Microsoft Entra admin center.
- Go to Entra ID > Conditional Access > Policies.
- Open each policy that restricts access based on country, region, or network location.
- Under Assignments, select Users.
- Select the Exclude tab, then select Guest or external users.
- Select Service provider users, then save the policy.
Note: Review all Conditional Access policies that could affect external access. The exclusion should be applied only to the applicable geo-restriction policies, so unrelated security controls remain in place.
Screenshot guideline: Under Users, select Exclude > Guest or external users, and select Service provider users.
Example: Microsoft Entra Conditional Access policy showing Service provider users selected as an excluded guest or external user type.
Troubleshooting
The link shows "Open Door Technology" instead of RUX — is that right?
Yes, that's expected. GDAP relationships for US-based customers are currently routed through our Open Door Technology Ltd account, which will be renamed to RUX Software once we've completed the process with Microsoft. If you'd ever like to confirm a link is genuinely from us, just ask.
The link has expired, or I can't open it.
Invitation links are time-limited and expire after 90 days. Reply to your RUX contact and we'll generate a fresh link.
It says I don't have permission to approve it.
Only a Global Administrator can accept the relationship. Forward the link to whoever manages your Microsoft 365 tenant, or ask your IT team or Microsoft partner who that is.
RUX accepted the GDAP relationship but still cannot access our environment.
A Microsoft Entra Conditional Access policy may be blocking RUX team members because of their sign-in location. Ask your IT team to review the applicable policies and confirm that Service provider users are excluded from any geo-restriction policies that would otherwise block RUX access. See Prevent geo-restrictions from blocking RUX access above.
I'm getting an error when I try to accept the relationship.
Occasionally the issue is on Microsoft's side. Let us know what you're seeing and we'll generate a new link or, if needed, open a support case with Microsoft to get it resolved.
More info: Microsoft Learn — GDAP customer approval
Need help?
If you have questions about the GDAP relationship, the invitation link, or a Conditional Access error, please reach out to your RUX Software contact and we'll be glad to assist.
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